FAQ & RESOURCES

Future Residents

What do you look for in an application?

We look at your credit, leasing history, and employment history to come up with a score. You don’t necessarily need perfect credit to be approved; one of the important considerations is any history of evictions.
How can I check the latest availability for an apartment?

Availability is located on the View Availability tab. Please contact the property manager directly to get on the property contact list for the next available units!
Do I have to make an appointment?

We encourage appointments but accept walk-ins at any time!
What does your lease look like?

Check out this LINK to view our current lease
Do I need renters' insurance?

Yes, you are required to have renters' insurance. You can either submit your current policy or use Foxen provided insurance. Check out this LINK to see information on Foxen.

How do I pay rent online?

Follow this link, to make a payment online. Once logged onto Appfolio, click “Pay Now” (One-time payment) or select “Setup Auto Pay” (Recurring payments). You’re able to pay using your credit card, debit card and eCheck.
How do I see charges that have been posted to my account?

In Appfolio, on the side bar select the “Payments” tab. Then select “View Full Account Ledger”. You can see charges that have been added to the account and any payments that have been made.
Can I transfer to a different apartment or another property?

Yes! Your property manager can walk you through the process of transferring and answer any questions you may have.
Am I allowed to sublet my apartment?

Yes, you can sublet your apartment. Your property manager can help you with the process.
Where should I call for emergency maintenance?

In the event of an emergency, please call the emergency maintenance number for your property.

I lost power to part of my unit

Locate the breaker box within your apartment and reset the breaker and check all GFI outlets to see if they have been tripped.
My toilet is overflowing or leaking

Locate the water shut off knob on the toilet itself and turn to shutoff the system. If clogged please plunge the system. Maintenance will not unclog the toilet for you.
My smoke detector is beeping non-stop

The batteries are low in the unit. Replace them to stop the beeping noise.
My garage door will not close

Check the sensors to make sure there are no obstructions. Replacing the batteries in the remote may also remedy the issue.

These are examples of situations that might be considered “AN EMERGENCY” and will be acted upon immediately.

FIRE ALARM SOUNDING: (if just beeping change the battery) If there is smoke in the building or in your unit call 911 first, then contact your site manager.
CARBON MONOXIDE ALARM SOUNDING: (If just beeping change the battery)
WATER LEAK/FLOOD: that which cannot be contained with a bucket until normal business hours. First turn off the water shut off valve, then contact your site manager.
NO HEAT: or heat under 65 degrees